Restaurant Customer Satisfaction Survey Template - Survey Template | QuestionPunk
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Restaurant Customer Satisfaction Survey Template

Measure restaurant food quality, service, ambiance, and value with ready-to-use, customizable questions. Capture guest feedback to boost loyalty and reviews.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
When did your most recent experience with us occur?
  • Within the last 7 days
  • 8–14 days ago
  • 15–30 days ago
  • More than 30 days ago
Q2
Multiple Choice
How did you order or dine most recently?
  • Dine-in
  • Takeout
  • Delivery
  • Drive-thru
  • Curbside pickup
  • Other
Q3
Opinion Scale
Overall, how satisfied were you with your most recent experience?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q4
Matrix
Please rate each aspect of your experience. Select Not applicable if it didn’t apply.
RowsVery poorPoorFairGoodExcellentNot applicable
Food quality••••••
Service••••••
Ambiance (if dine-in)••••••
Value for money••••••
Q5
Opinion Scale
How likely are you to recommend us to a friend or colleague?
Range: 1 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q6
Numeric
About how much did you spend per person (before tip/tax)? Please enter a number in your local currency.
Accepts a numeric value
Whole numbers only
Q7
Opinion Scale
How would you rate the speed of service (or order fulfillment)?
Range: 1 – 10
Min: Very slowMid: AverageMax: Very fast
Q8
Multiple Choice
Did you experience any of the following?
  • Long wait time
  • Order accuracy issue
  • Rude or unhelpful staff
  • Cleanliness concerns
  • Too noisy
  • Food temperature not right
  • None of the above
Q9
Dropdown
Attention check: To confirm you’re paying attention, please select "I am paying attention."
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q10
Long Text
What went particularly well during this experience?
Max 600 chars
Q11
Long Text
What could we improve next time?
Max 600 chars
Q12
Ranking
Please rank these aspects by importance when choosing us (1 = most important).
Drag to order (top = most important)
  1. Food quality
  2. Service (friendliness/speed)
  3. Ambiance
  4. Value for money
Q13
Dropdown
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q14
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary / gender diverse
  • Prefer not to say
Q15
Dropdown
Where do you live?
  • Africa
  • Asia
  • Europe
  • North America
  • South America
  • Oceania
  • Middle East
  • Prefer not to say
Q16
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/associate degree
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Trade/technical/vocational training
  • Prefer not to say
Q17
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Homemaker
  • Retired
  • Unemployed and looking for work
  • Not in the labor force
  • Prefer not to say
Q18
Long Text
Is there anything else you would like to share about this experience?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your dining experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you for your time and feedback!

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