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Facilities Work Order & Maintenance Request Survey Template

Collect feedback on facilities work orders and maintenance requests—response time, status updates, and communication—to find bottlenecks and improve service.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Rating
Overall, how satisfied are you with the facilities request process over the past 3 months?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q2
Multiple Choice
How did you submit your most recent facilities request?
  • Helpdesk/Facilities portal
  • Email
  • Chat (Slack/Teams)
  • Phone
  • In person
  • Other
Q3
Opinion Scale
For your most recent request, the steps to submit were clear.
Range: 1 – 10
Min: Very unclearMid: NeutralMax: Very clear
Q4
Matrix
Please rate the following aspects of your most recent facilities request.
RowsVery poorPoorFairGoodExcellent
Initial acknowledgment•••••
Time to first response•••••
Clarity of status updates•••••
Resolution speed•••••
Professionalism of communication•••••
Q5
Numeric
About how many calendar days elapsed from submission to resolution? If still open, enter the number of days since submission.
Accepts a numeric value
Whole numbers only
Q6
Multiple Choice
While a request is in progress, how often would you prefer updates?
  • Only when status changes
  • About once per week
  • Two to three times per week
  • Daily
  • No updates unless there is a delay
Q7
Multiple Choice
Which channels work best for status updates on facilities requests? Select up to 3.
  • Email
  • Helpdesk portal notifications
  • Chat (Slack/Teams)
  • SMS/Text
  • Phone call
  • Onsite digital signage
  • Other
Q8
Ranking
Please rank the following improvements from most to least important.
Drag to order (top = most important)
  1. Clearer submission guidance
  2. Faster initial acknowledgment
  3. Quicker overall resolution
  4. More proactive status updates
  5. Transparent timelines/SLAs
Q9
Multiple Choice
Attention check: To help us ensure data quality, please select "Agree" for this item.
  • Strongly disagree
  • Disagree
  • Agree
  • Strongly agree
Q10
Multiple Choice
What is your primary work arrangement?
  • Onsite
  • Hybrid
  • Remote
  • Prefer not to say
Q11
Multiple Choice
Which department best describes your role?
  • Facilities/Workplace
  • Operations
  • Engineering/IT
  • HR/People
  • Finance
  • Other
  • Prefer not to say
Q12
Multiple Choice
How long have you been with the organization?
  • Less than 6 months
  • 6–12 months
  • 1–3 years
  • 3–5 years
  • More than 5 years
  • Prefer not to say
Q13
Multiple Choice
Where do you primarily work?
  • Headquarters
  • Regional office
  • Field site
  • Fully remote
  • Prefer not to say
Q14
Long Text
What one change would most improve your facilities request experience?
Max 600 chars
Q15
AI Interview
AI Interview: 2 Follow-up Questions on facilities requests
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Reference questions: 9
Q16
Chat Message
Thank you for your time—your feedback helps us improve facilities services.

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